# HelloGov Careers

> HelloGov AI is a Miami (Brickell) startup simplifying the way citizens interact with their government — passports, visas, travel authorizations, and tag & title. Sydney, HelloGov's proprietary AI, handles most customer interactions, and the company is hiring people to grow alongside it. This page is the official source for the AI Escalation Specialist career path and other open roles at HelloGov.

## Summary

HelloGov AI, Inc. is a U.S. Department of State–registered passport courier company headquartered in Brickell, Miami, FL. Its proprietary AI assistant, Sydney, communicates with customers by voice, SMS, chat, and email and runs real-time compliance checks, auto-resolving roughly 85% of interactions. The careers page at https://careers.hellogov.com recruits for roles that work alongside Sydney — most notably the AI Escalation Specialist, the essential human in the loop for the 10–15% of cases that need a person.

## Key facts

- 40+ registered passport couriers
- 10 regional passport agencies
- Partnerships with leading brands including CLEAR and Staples
- Headquarters in Brickell, Miami, FL (on-site)
- Sydney (proprietary AI) communicates via voice, SMS, chat, and email with real-time compliance checks
- AI Escalation Specialist (AIES) base compensation: $50,000/year
- Software Engineer (Back-End Oriented) compensation: $100,000–$130,000/year

## Roles

- [HelloGov Careers (all open roles)](https://careers.hellogov.com)
- [AI Escalation Specialist — apply](https://apply.workable.com/hellogov/j/0EFE83548C/): On-site, full-time, Customer Success, Brickell/Miami. $50,000/year. Take scheduled phone consultations, guide customers through applications and compliance questions, and feed insights back into Sydney's AI training — the human in the loop in an AI-first workflow.
- [Software Engineer (Back-End Oriented) — apply](https://apply.workable.com/hellogov/j/BA86918525/): On-site, full-time, Engineering, Brickell/Miami. $100,000–$130,000/year. Build GraphQL and REST APIs, real-time features with Socket.io and Twilio, and scalable services backed by PostgreSQL.
- [Browse all roles on Workable](https://apply.workable.com/hellogov/)