This is not a traditional
customer support job
HelloGov handles 1.5 million government applications a year. Sydney manages the majority. But the cases that need real judgement, real empathy, and a real conversation? That's where you come in.
We're looking for natural communicators who are genuinely curious about technology and ambitious. The kind of person who's reliable under pressure and wants a career, not just a job.
Help us build an AI that gets better with every conversation
You'll handle the cases that need a real person, guiding customers through complex applications, spotting the friction points that keep coming up, and feeding what you learn back to Sydney to drive better results for the next customer.
Directly shape the future of a fast-growing AI platform
Help us power applications for CVS, Staples, CLEAR and more
As we head into 2027, HelloGov is integrating everywhere a customer thinks about travel, across airports, pharmacies, retail, travel agents. You’ll be part of the team that takes us there.
Meet the team you’ll be joining
HelloGov was founded by serial entrepreneurs with 30+ years in government services and passport expediting. Our product team has shipped at Meta, Microsoft, and Berkshire Hathaway. You'll be joining a team where everyone is an expert in their field.
Year one ends with
a new role, not a review
After 12 months, strong performers are evaluated for advancement within HelloGov based on performance and the quality of customer insights you bring back. Many future roles at HelloGov will be filled from this team.
Onboarding
Shadow senior specialists. Learn Sydney, our compliance rules, and consultation playbooks.
Ownership
Run your own consultation queue. Start surfacing product-improvement insights weekly.
Contribution
Your notes shape Sydney training. Participate in product reviews and feature discussions.
Advancement
Evaluated for product, ops, or AI-training roles. Many future HelloGov roles start here.
See the path your HelloGov career could take
Handle scheduled consultations Sydney routed to you. Resolve complex cases. Feed structured insights back into the AI.
- Take scheduled phone consultations — no cold calling or sales
- Guide customers through applications & document requirements
- Identify recurring friction points and flag them for product
- Log interactions in a structured way that informs AI training
Handle scheduled consultations Sydney routed to you. Resolve complex cases. Feed structured insights back into the AI.
- Take scheduled phone consultations — no cold calling or sales
- Guide customers through applications & document requirements
- Identify recurring friction points and flag them for product
- Log interactions in a structured way that informs AI training
Handle scheduled consultations Sydney routed to you. Resolve complex cases. Feed structured insights back into the AI.
- Take scheduled phone consultations — no cold calling or sales
- Guide customers through applications & document requirements
- Identify recurring friction points and flag them for product
- Log interactions in a structured way that informs AI training
Apply now and
start your career in AI
We review every application within 5 business days. If there's a fit, you'll hear from our people team with next steps.
- Apply online below
- Quick 20-min phone screen
- Onsite at Brickell HQ
- Offer within 2 weeks